In the initial or creation process of a service, a question that supervisors and managers of human resources make is the number of workers needed to cover the service. It is a process that depends on many variables but that is summarized in the definition of the service quality you want to offer according to the demand to meet. Plus, the quality of service is a quantifiable variable that can be analyzed later to check the ratios of the team's behavior and therefore its results.
The service quality of the human resources of a team of workers can measure the number of workers per shift and the experience of the same with the real or forecasted demand. For example, in nursing the demand can be analyzed according to the number of hospitalized patients, the number of beds, the possible work highs or the difficulty of the treatments. For example, in an emergency service there may be a service quality of 1 nurse per 3 beds or 2 new patients.
The problem is to identify automatically when the estimation in the service quality is not met and therefore have to rotate workers during the same shift from one service to another or make new hiring decisions. To analyze possible results, a demand feature has been developed within aTurnos that contains two main functions. In addition you can also identify the skills or knowledge of the staff to make the best options/ reallocations to set up the team to the real needs. The functions are: